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Ford Sync Phone Button Not Working: What Do You Do?

When a Ford sync phone button is not working, this is obviously a very frustrating moment for any motorist. Fortunately, this guide is here to help you get the most out of this very convenient feature and avoid any prolonged issues.

What do you do when a Ford sync phone button is not working? We have all of the answers that you need!

What Are Some of the Most Common Reasons For This Issue?

A lack of compatibility, a non-functional Bluetooth, button damage, faulty wiring and lack of battery are some of the more common reasons for a Ford sync phone button not to work. Be sure to read on and learn more about these reasons and how a motorist can handle the issues without potentially breaking the bank.

Failure to Update Operating System

I understand why this happens from time to time. We get the notifications that tell us that we need to update our operating systems but then we forget. There’s nothing wrong with that, but it can cause some undue frustration once it comes time to use a Ford sync phone button.

That’s why you need to update your operating system as soon as the notification comes. Take a moment to plug in your phone and let the phone fairies do the rest. It’s an easy fix if you have fallen behind. Head to your Settings page and there will be a red notification icon. This allows you to reap the full benefits of your phone and avoid annoyances. Future you is going to be thankful.

Testing Your Bluetooth

Bluetooth-related issues can be touchy but there is a surefire way to avoid these problems going forward. In some instances, the Bluetooth may have issues that are directly related to the Ford sync phone button, in other instances, not so much. For starters, check the phone itself. If the Bluetooth logo is not visible, that means that it is not even active.

If the logo is visible but the Ford sync phone button is still not working, there is one surefire way to find out if the Bluetooth is still functional or not. Take a moment to try and pair it with a few other devices. I find that this will let me know what the real problem is and save me some serious frustration in the process.

If all else fails, try to reset the Bluetooth. Turn off the Bluetooth function on your smartphone and the Ford Sync. From there, manually connect to Sync and choose Bluetooth devices in your settings. The device should connect at this time once you find your phone among said devices. Some may find that they need to do a Master Reset for best results.

Buttons Are Compromised

This is an especially important tip for anyone who has a physical button to consider. Even the Ford company is well aware of this issue and they have provided a guide of their own for anyone who wants to take a closer look. No matter how hard we may try, these buttons can become compromised over the course of time.

That’s why keeping them clean is so pivotal. The good folks at Ford recommend the usage of a soft and clean cloth. The same type of material that I would typically use to keep my glasses clean is also recommended. An overly coarse cloth is not the best choice to make. Do not make the mistake of spraying the display with any potentially harmful chemicals.

Detergent or alcohol can be used for cumbersome fingerprints in extreme cases but do not overdo it. In the vast majority of cases, a bit of soap and water will do the trick just fine. If you are regularly driving with the windows down, the display will need to be cleaned on a more frequent basis. This is an easy way for dirt and debris to become caked in and around the button.

Natural Wear and Tear

In some instances, there is an accumulation of natural wear and tear. This will typically happen through no fault of your own, although I can understand the temptation to blame yourself. That’s because the Ford Sync has interior wiring that is not visible to the naked eye. Once one of these wires breaks, the Ford sync phone button is not going to work.

Professional assistance will be required here. This is not the sort of fix that can be handled by a weekend mechanic or a would-be handyman pal. Otherwise, more serious issues can be created. In many cases, the button may not be working because the broken wires do not allow for sustained communication within the system.

Meanwhile, you notice a Disconnection Error message. If you have your manual handy, you may be able to handle this problem on your own. You will want to read through the manual and be 100 percent sure before proceeding. All Ford models are not constructed in the same manner, so do not make the mistake of following someone else’s instructions.

YouTube tutorials are your friend in these instances, trust me on that one! You just might be able to avoid a costly trip to the dealership or the mechanic’s shop if you are willing to take just a little bit of initiative.

Lack of Phone Battery

This may seem obvious to most but trust me on this one! It can happen to anyone and there is no need to feel foolish about it. If the phone does not have enough battery to offer, the Ford sync phone button is going to become useless. I’ve had this happen to me a few times. I’ll sit there pushing the button over and over again and act shocked when the system does not respond.

Once I got over my momentary embarrassment, I would breathe a sigh of relief. Instead of having to worry about some sort of mechanical issue or expensive repair, you can simply plug in the phone and let it charge. It’s really that simple, I promise you!

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James Noah

Ah! Driving your King has no twist when you have zero knowledge! Yes, Noah is here with his core experiences about trucks, cars, suvs and atvs. Working as a cheif editor for Automasterx to make you satisfied with solid data driven post.

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